- Oversee the daily operation of Customer Success platforms and internal tools used to manage B2B accounts
- Provide operational support including ticket creation, follow-up actions and handling daily client queries
- Serve as the first escalation point for administrative and operational client requests, ensuring accurate and timely resolutions
- Collaborate with the team to manage and resolve support tickets submitted by B2B users
- Identify opportunities to streamline workflows and contribute to continuous improvements
- Download, prepare and distribute customer reports on behalf of the Customer Success team
Customer Success Operations Representative with English and Spanish
Remote Bulgaria
Full-time
Permanent employee
Main responsibilities
Requirements
- At least 1 year of experience in client support, account coordination or a similar role in a SaaS environment
- Experience managing compliance-driven processes (e.g. training subsidies such as FUNDAE) or working with regulated client requirements is a strong advantage
- Ability to collaborate cross-functionally and share insights to drive continuous improvement across Customer Success, Sales and Marketing teams
- Fluency in both English and Spanish
- Comfortable working with Microsoft Office and B2B CRM tools
- Strong communication skills with a proactive and positive approach
- Ability to multitask effectively, prioritise well and remain organised in a fast-paced environment
- Strong attention to detail and a solutions-oriented mindset
- Experience working with operational or Customer Success tooling such as CS platforms or ticketing systems is a plus
- Familiarity with the corporate learning or HR and L&D space
About us
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