Technical Onboarding Specialist (E-commerce Integrations)

Colombo

Full-time

Permanent employee

Main responsibilities

Set up and launch clients on the platform
Configure integrations and troubleshoot issues during onboarding
Act as the primary client contact during the launch phase, ensuring timely delivery
Import, clean, map, and optimise product data across marketplaces
Validate product feeds and ensure marketplace compliance
Understand client goals and align onboarding accordingly
Deliver client training sessions and enable platform adoption
Monitor integrations and resolve product listing or data issues
Ensure accurate and timely project status updates on multiple platforms
Maintain documentation, best practices, and process improvements
Coordinate with multiple different internal and external stakeholders

Bachelor's degree in Computer Science, Information Technology, or a related field.
2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering.
Fluent in both written and spoken English.
Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.
Strong working knowledge of Excel and HTML.
Experience managing multiple complex client projects simultaneously.
Strong problem-solving skills with a client-focused mindset.
Excellent communication and presentation skills for both technical and non-technical audiences.
Strong documentation and process development abilities.
Experience delivering software training content.
Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues.
Experience working with enterprise clients and/or within the e-commerce industry.
Familiarity with remote-based training tools.

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